Connect With Your Student Support Network

Connect With Your Student Support Network

Connect With Your Student Support Network 1024 683 ConexED Support

Connect Using the ConexED Card

Student services powered by ConexED keeps you connected and on track as you advance through your studies. For an unscheduled walk-in meeting, click the Knock on Door button on the desired staff or faculty member’s card. Only those staff members who are online and available will have a Knock on Door button as shown in Figure 1. To schedule an appointment, click the Schedule Meeting button.

If you are not logged into your student portal, after you knock, you will likely have to 1) agree to the Informed Consent about how your school upholds your privacy rights online, and 2) log in using your usual school id and pw.

Figure 1

ConexED Card

Connect With Staff and Faculty Using Knock-On-Door

  1. Click the Knock on Door button.
  2. Type a greeting in the chat as shown in Figure 2.

Figure 2


  1. The faculty or staff member will greet you and send an Enter Meeting button into the chat as shown in Figure 3 to start a meeting right away. Click the Enter Meeting button.

Figure 3

Enter Meeting Button

Or as the chat implies in Figure 4, the faculty or staff member will have you wait in the Virtual Lobby until it’s your turn or until your group is ready if you are joining others.

Figure 4

Staff May Send You to the Virtual Lobby

Tips for Waiting in the Virtual Lobby

Before: Upon entering the Virtual Lobby, you will be prompted to select a reason for your visit as shown in Figure 5.

Figure 5

Select Reason

During: If other guests are in the lobby, you will be listed in the order of arrival with the first to arrive at the top of the guest list. Your name is not visible to others. Other guests only see Guest #. When a staff member initiates a chat with you, the chat is private. Other guests cannot see the private conversation. Your staff or faculty member will bring you into their Virtual Office as soon as it is your turn. Figure 6 illustrates a Virtual Lobby.

Figure 6

Example of a Lobby

Tips for Meeting in the Virtual Office

Before: Upon entering the Virtual Office either from the ConexED Card Chat or from the Virtual Lobby, you will be given a screen to check your audio and video. Take this step to ensure you are ready, and then click the Enter Meeting button.

During: Inside the Virtual Office as illustrated in Figure 7, there is a chat pod, closed captions, buttons to mute/unmute your audio and turn on/off your video. In the Virtual Office, there are also tools for sharing your screen, uploading a file, signing a document or having one signed, and to simply communicate and have a productive and private conversation and meeting.

Figure 7

Inside the Virtual Office

After: At the end of your meeting, you will land on a survey page. Please complete the survey. Your student service team will want to ensure your visit was successful.

How to Schedule a Meeting

  1. Click the Schedule Meeting button illustrated in Figure 8 that is located on the staff or faculty member’s card.

Figure 8

Schedule Meeting Button on ConexED Card

On the scheduling form like the one shown in Figure 9, select a meeting location, reason, date, and time. You may also be required to select the appropriate staff member.

Figure 9

Example Scheduler

Next, complete the Intake Form like the one shown in Figure 10.

Figure 10

Example Intake Form

After scheduling your meeting, you will arrive on your Upcoming Meetings page in your ConexED account as shown in Figure 11. Here, you will find the URL for the Virtual Office meeting. Five minutes before the meeting is scheduled to begin, a Join Meeting button will appear below the link. Click Join Meeting.

Figure 11

Upcoming Meetings

After you schedule an appointment, you will also receive a reminder email about the meeting. You can customize when you receive your meeting reminders by going to your Office Hours & Settings page in your ConexED account and selecting the time frame from the dropdown menu labeled Send Meeting Reminder as shown in Figure 12.

Figure 12

Scheduler Settings: Send Meeting Reminder

At any time, you can access your meeting archives as shown in Figure 13 by logging into your ConexED dashboard at Use your school credentials to log in if you are not already logged into your campus portal. Both the staff or faculty member and you (the meeting guest) have a Publish button for the archive. You will need to click your Publish button to view the video recording of the meeting. The staff member must do the same in their account. There will only be a recording if the meeting was recorded. Click the view Chat to see the chat archive or the Play button to watch the published video archive. It can take up to 24 hours for the video to render.

Figure 13

Meeting Archives

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